1. Overview

This Privacy Policy explains how 31 Systems (“we,” “us,” or “our”) collects, uses, and protects information in connection with The Framing App (the “Service”). By using the Service you agree to the practices described here.

2. Information we collect

Account information: your name, email address, and authentication details when you register.

Shop data: the pricing, catalogs, jobs, and other business records you create in the Service.

Customer records: contact and order information you enter about your own customers so you can manage their jobs.

Usage and device data: basic technical information such as log data, device and browser type, and how you interact with the Service, used to keep it secure and reliable.

3. How we use information

We use information to provide and operate the Service, authenticate you, calculate quotes and manage jobs, respond to support requests, keep the Service secure, and improve our features.

We do not sell your personal information.

4. How we share information

We share information with service providers who help us run the Service (for example, hosting, database, and authentication providers) under obligations to protect it. We may disclose information if required by law or to protect our rights, users, or the public. If our business is involved in a merger or acquisition, information may be transferred as part of that transaction.

5. Data you enter about your customers

When you add records about your own customers, you are responsible for that information and for having a lawful basis to collect and use it. We process it on your behalf solely to provide the Service to you.

6. Data retention

We keep your information for as long as your account is active or as needed to provide the Service, and thereafter as required to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Security

We use reasonable technical and organizational measures to protect information, including access controls and encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information. You can manage much of your data directly in the Service, or contact us to make a request.

9. Cookies

We use cookies and similar technologies that are necessary to sign you in and keep the Service working. We do not use them to sell your data.

10. Children’s privacy

The Service is intended for businesses and is not directed to children. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. When we make material changes we will update the “Last updated” date above and, where appropriate, notify you.

12. Contact

Questions about this policy or your data? Contact us at support@theframingapp.com.